It’s ok to change your mind! No problem. To protect myself from financial losses I do ask you respect my cancellation policies and terms of booking.
Due to a high number of new client no-shows since introducing, I insist on a 50% non-refundable deposit from all new clients. We realise all those lovely genuine clients wont mind one bit. Deposits can be used for a future appointment if the appointment is cancelled within our cancellation terms below. Thank you.
If you do need to cancel your appointment, that’s absolutely fine too! Please just telephone me and kindly refrain from using email, text messaging or Facebook (I am alerted more easily with a phone call). Text messages can be unreliable, and Facebook notifications land via email. I understand sometimes things crop up, but PLEASE ensure you know I are aware if you can’t make it by calling. Nothing more annoying than setting up for a client who doesn’t turn up!
There will be no charge for any cancellation or amendment made 24/48 hours prior to the appointment time. For bookings of 2 Hours or more or special seasonal times such as the week in the run up to Christmas, a 48 hour cancellation policy will be implemented.
If less than 24/48 hours notice is given or in the event of a no-show, I will charge the full cost of the treatment. In the event of non-payment, you will be required to pay in advance for any future treatments booked. If you are late for your appointment, you will still be charged the full cost of booked services.
Please be aware, you will be charged for what you have booked. Time is allocated to accommodate your requests. If you change your mind, you will still be charged unless 24/48 hours notice is given. I run strictly to time, so if you are late, your treatment will be shortened to ensure I run on time for my next client. You will still be charged for what you have booked.
A 50% booking deposit is requested of all new clients and for pre-Christmas bookings. All deposits are refunded in full in the event of a cancellation if within the cancellation terms. If less than 24/48 hours notice is given, we reserve the right to retain your deposit without refund unless the space can be filled and then only an admin fee of £10 will apply to cover loss on admin time and card processing fees, facebook advertising.
If you are unwell, please telephone to rearrange your appointment as soon as possible. There is no sick pay for the self employed, and I would prefer you kept your illnesses to yourself, thank you! Similarly, if I am unwell, I will telephone you as soon as possible to re-arrange your appointment.